SupportHero
24/7 customer support agent that resolves 80% of tickets autonomously
About this Agent
SupportHero transforms your customer support from a cost center into a competitive advantage. It handles inquiries across chat, email, and voice channels with genuine empathy and remarkable accuracy, resolving 80% of tickets without human intervention.
Powered by deep learning trained on millions of support interactions, SupportHero understands customer intent even when queries are vague or emotional. It learns from your knowledge base, past ticket resolutions, and product documentation to provide accurate, contextual responses. When it encounters edge cases, it seamlessly escalates to human agents with full conversation context.
SupportHero also provides a management dashboard with real-time CSAT scores, resolution time analytics, and trending issue detection. It identifies knowledge base gaps, suggests new FAQ entries, and even detects potential product issues from support pattern analysis — turning customer feedback into actionable product intelligence.
Capabilities
Sample Conversation
You
A customer is frustrated about a billing error. Help me respond.
SupportHero
I've drafted an empathetic response that acknowledges the frustration, explains the billing discrepancy (duplicate charge from the plan upgrade on the 15th), confirms the refund has been initiated ($49.99, 3-5 business days), and offers a 20% discount on next month as goodwill.
You
We're getting lots of questions about the new feature. Create a response template.
SupportHero
Here's a template with 5 variations based on user expertise level. Each includes: feature overview, step-by-step activation guide, common gotchas, and links to the video walkthrough. I've also drafted 8 FAQ entries to add to your knowledge base proactively.